Due to concerns about COVID-19, Madison Companion Animal Hospital is taking additional precautionary measures within the hospital to keep our staff, doctors, patients, and clients safe, while continuing to provide essential patient care.
Our waiting area becomes full very quickly and we do not want to put anyone in our community at risk during the current health crisis. Our best efforts can be maintained with cleanliness and sanitization methods but unfortunately they still do not protect those who are immunocompromised or elderly.
Due to the increased concern for our clients’ health and safety, we have decided to implement the following protocols:
- Requests for prescription refills, retail items, and pet diets will be handled in a drive thru manner. We ask that clients remain in their vehicle and call our office letting us know that they have arrived in our parking lot. We will take payment over the phone and then bring the items directly to vehicles.
- We ask that vaccine and nonessential visits be limited at this time.
- Any appointments scheduled are asked to stay in their vehicle and call our office, 540-948-6876. A staff member will escort you and your pet in when the doctor is ready.
We apologize for any inconvenience this may cause and we thank you for your patience during this temporary change in protocol.
Dr. Reinhold Pfaff
Services We Offer
Our office is open 7:30 am - 5:30 pm Monday, Tuesday, Thursday. Wednesday and Friday hours are 7:30 am - 5:00 pm . Saturday is 8:00 am - Noon. Appointments are normally scheduled from 8:30 to 10:30 and from 2:00 to 4:00 pm Monday- Friday. Saturday appointments are from 8:00 am to 11:00 am. Surgery is scheduled Monday and Thursday. Drop off for surgery appointments is needed by 8:30 am. The office is closed on Sundays and major holidays.